Privacy policy
1. Introduction
This Privacy Policy describes the personal information that may be collected by Responsible AI Australia ABN 16 675 184 291 (‘RAIAA’, ‘we’ or ‘us’), the choices you can make about your personal information and how we protect your information.
In this Privacy Policy, personal information is any information that could be used to identify you or be used to establish your identity.
To meet your expectations about privacy and confidentiality RAIA has operational processes and procedures to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By visiting our website (www.responsble.ai or other related websites “Sites”), you are accepting the practices described in this privacy policy. Please note that this policy does not extend your rights or RAIA’s obligations beyond those defined in the legislation listed above. Should there be any inconsistency between this policy, and the APPs, this policy shall be interpreted to give effect to and comply with the legislation.
If you have any questions not addressed in this policy, please feel free to contact us using the methods described at the end of this policy under the heading “How can I contact RAIA?”.
Our websites contain links to third party websites. We are not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.
2. What personal information do we collect?
RAIA collects personal information that you provide directly to RAIA as well as information from publicly available sources and third parties. We may ask for a range of personal information to assist us in assessing applications and providing the relevant services. The information we may request includes (but is not limited to) name, address, contact details, or any other personal information you provide us which is relevant to your application, query or service. If you hold a licence to use the RAIAA logo, we may collect additional personal information including information about how you use the logo.
If at any time you provide us with the personal details of someone else (e.g. a business partner, spouse), you must ensure that the person has read and understood this privacy policy and separately consented to his or her personal information being used and disclosed to us by you for the purposes detailed in this policy.
3. Sensitive Information
We do not generally collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes, but is not limited to, information relating to, race, political or religious beliefs, sexual preferences, criminal convictions and, health information.
The APP set out restrictions about the way sensitive information can be used. Unless you give us your consent, or if we are required or permitted by law, we will only use or disclose sensitive information for the purposes for which it was provided.
4. Why do we collect personal information?
RAIA only collects personal information that is necessary to carry out our primary business activities, including providing you with information and general marketing activity about our products and services, including our referral services.
5. How do we collect your personal information?
We may collect personal information from you when you make an application to RAIA, make enquiry regarding services, request information regarding our services, visit our websites, or otherwise interact with us.
We will endeavour to only collect your personal information directly from you. However, there are circumstances where we will be required to collect your information from third parties. We may collect personal information about you from other parties including third parties who have agreed to provide this information to complete your application assessment.
6. How do we use your personal information?
RAIA may collect, use and disclose your personal information to:
Efficiently administer and manage the products and services we provide to you; Provide you with information about other products and/or services that may be of benefit to you; Respond to your queries, administer your Licence to use the RAIA logo; Operate our business; Where we believe the law requires or permits us to do so; or With your consent.
7. Who do we disclose personal information to?
The types of organisations we may disclose your information to are:
Our agents, contractors or third party service providers that provide financial or other services in connection with the provision of our primary business activities;
Our agents, contractors or third party service providers that provide financial, legal or other services in connection with the operation of our business;
Our program partners who provide goods and services for the RAIA Licence.
8. Securing Your Data
We take reasonable steps to protect all information which we hold (including your personal information) from misuse, loss, unauthorised access modification or disclosure. However, security of communications over the Internet cannot be guaranteed, and therefore RAIA cannot provide absolute assurance that information will be secure at all times.
RAIA have implemented security measures to protect the personal information we hold from unauthorised access.
9. Website Information Collection & Usage Practices
You can access our home page and browse our website without disclosing your personal information. When you access the site or services, we may collect the following information:
Personal Information – We collect Personal Information when you knowingly provide it, including when you provide feedback or request information.
Non-Personally Identifiable Information – RAIA automatically receives and records certain “traffic data” on its server logs including your IP address, browser type, browser language, the page you requested, the date and time of this request, your communications and interactions with other site registrants and the page you visited immediately prior to visiting this site. You understand that RAIA uses this data to help diagnose problems, analyse trends and develop marketing material communications.
Cookies – We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). Cookies are small text files stored in your browser. You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is being sent. Most browsers accept cookies by default. If you set your browser to not accept cookies, it will not prevent you from accessing the Sites, however it may prevent you from utilising all features of the Sites.
10. Direct Marketing
From time to time we may use the personal information we collect from you to identify particular RAIA products and services which we believe may be of interest to you. Our communication to you may be sent in various forms such as mail, SMS, and email. You consent to us sending you marketing communications. If you indicate a preference for a method of communication, we will endeavour to use that method wherever practical to do so. If you do not wish to receive information about our products and services, you may notify us using the contact details provided below or by using any opt-out facilities provided in the marketing communications.
11. Requests for Access
If we collect your personal information, you have the right to request access to your personal information
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request an amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it and provide upon request, RAIA’s reasons for denial of access or a refusal to correct personal information.
If you have any questions in relation to our information handling procedures, or you would like to request a copy of our Privacy Policy, or you wish to lodge a request for access or amendment to the personal information we hold, or you wish to opt out of receiving direct marketing material, please contact the Privacy Officer at the address set out below.
12. How can I contact RAIA?
Please address all correspondence to: hello@responsble.ai
13. Miscellaneous
This policy represents our policy at September 2024
We may change this Privacy Policy from time to time.
Although we intend to observe this privacy policy at all times, it is not legally binding on RAIA in any way. From time to time we may regard it as necessary or desirable to act outside the policy. RAIA may do so, subject only to any statutory rights you may have under the Privacy Act 1988 or other applicable legislation.